ccha Service Updates

We are pleased to say that our services are back to running as normal and the office has reopened on an appointment-only basis. Read on to find out more about what’s been going on recently.

Our offices are now open on an appointment-only basis.

If you would like to meet with a member of staff, you must contact us beforehand to make an appointment. This ensures that your query is dealt with by the correct person with all the required knowledge and information. The best way to do this is by calling us on 020 8680 7532 or emailing customers@ccha.biz.

To manage expectations, we aim to provide you with an appointment within seven working days. If your matter is urgent, please contact us by email or phone to discuss.

You can visit our office to:

Attend a pre-booked appointment.

Drop off or collect keys.

Visiting the office:

  • We ask that all visitors respect personal space.
  • Due to the size of the reception area and meeting rooms available, no more than two adults per household are permitted to attend.
  • Please do not visit the office if you feel unwell or display any Covid-19 or common cold symptoms.
  • Please use the hand sanitiser provided.
  • Please remember to treat staff with respect when visiting our offices.

How to book an appointment:

Please call our switchboard on 020 8680 7532 or freephone 0800 054 6710.

Email us at customers@ccha.biz

Please note that walk-in appointments are currently not available. If you would like to meet with a member of staff, you must contact us beforehand to make an appointment.

Services

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Repairs service

Repairs are being carried out as normal, though we know the service hasn’t been what we would expect. We are actively improving this and you can read more in our Repairs Update article.

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Sureserve Fire & Electrical

We are pleased to announce Sureserve Fire & Electrical will be taking on the fire equipment maintenance and servicing contract for the next three years. This contract commenced on 1st April 2022 and replaced the contract previously delivered by Millwood Services Ltd.

This contract covers fire alarms, emergency lighting, fire extinguishers, door closers and all other equipment previously covered by Millwood.

We look forward to working with Sureserve over the next few years.

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Need to contact your Tenancy Management Officer?

If you’d like to contact your Tenancy Management Officer, our Neighbourhood Services team now have an inbox you can email.

This inbox will be monitored by all Tenancy Management Officers, the Homeowner and Leasehold Officer and the Tenancy Management Administrator.

You can send them an email to NeighbourhoodServices@ccha.biz and your query will be passed on to the correct team member.

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Your communication needs

Did you know we can communicate with you in a variety of ways?

If English isn’t your first language:

We can use a translation service over the phone to help translate our conversation. This is provided by LanguageLine. You can call them directly on 0800 169 2879 and ask to be put through to us with a translator.

You can highlight any text on our website and select ‘Translate’.

We can translate any of our documents to another language at your request. Please call us on 0800 054 6710 or email customers@ccha.biz to request a document translation.

If you have hearing impairments:

We have a portable hearing loop at the office.

We can also text or email you communications if you are unable to talk over the phone. To update your preferences, please email customers@ccha.biz.

If you have sight impairments:

We can provide large print or Braille on request.

We have a listen function on our website where you can listen to all aspects of the page you are on.

If you’d like to update your communication needs or update the needs of a friend or family member, you can call us on 0800 054 6710 or email customers@ccha.biz and we will make a note of these.

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Events

Following a period without events, we are looking forward to hosting some again soon. Once we have moved into our new office in a few months, we hope to invite residents to an opening event to give you a chance to visit the new office and chat with staff. Keep an eye out on our website for more information.

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Legacy Youth Zone

Our youth initiative partners are still going strong, providing an excellent service to the local community. If you’d like to find out more about how to get involved, visit our website’s Youth Initiatives page.

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Board members

This year, we were pleased to welcome two new Board members, Marcella Jenoure and Julian Chun. Internally, we welcomed our new Company Secretary, Chris Abad, who has been supporting the Board and Leadership Team.

We had the pleasure of interviewing a few of the newer Board members in our winter newsletter and each member has shared some background on how they fit into ccha’s Board. If you’d like to find out more about the Board and who is involved, read more on our website here.

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Whistleblowing

At ccha, we believe in our values, “we care about our customers and staff and wider environment”, and we would want to know where we do not live up to those values.

The Government refers to Whistleblowing matters as “those that are about unlawful conduct, financial malpractice or dangers to personal health or safety of the environment”.

At ccha, we aim to be open and transparent, and we have reviewed and updated our Whistleblowing Policy and reporting procedure. We have clear criteria for what is reportable, who to report it to and how we support anonymity.

Have a look at our Whistleblowing Policy. If you have a concern that meets the criteria, you can contact us at voice@ccha.biz.

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