Snapshot of the year
April 2022 to March 2023
We answered 37,282 calls throughout the year.
We renewed 6 bathrooms within our budget for the year.
We renewed 21 kitchens within our budget for the year.
Over 60 residents attended our first open event at the new office.
We held 2 Meet the Board sessions for residents to hear about our plans.
We raised £495,000 for residents, by helping them maximise their benefits.
“It’s great to see so many of our residents engaging with us online. It helps us resolve problems quickly, links to our computer system better and helps improve the service they receive.”
ccha staff member
We helped 562 residents this year through our welfare service, that’s 362 more than last year.
82% of our residents have given an email address, compared to 74% last year, helping us to save money on letters.
277 of our residents use the customer portal to check their account and pay rent. This is up by 37 residents from last year.
We had 18,411 visitors to our website, this is up 4,000 visitors from last year.
We’ve increased visitors to our homeownership site, nuviva, from 1,540 to 2,919.
Resident used our online forms to contact us 757 times.
We completed on 41 new homes this year.
We upgraded the heating in homes in the form of 40 electric storage heaters and 67 gas heaters.
We renewed fire doors in 194 homes, achieving our goal for the year.
We renewed windows in 3 homes to maintain Decent Homes Standards.
We renewed roofs in 2 blocks, serving 33 homes, achieving our goal for the year.
We completed decoration works at 2 sites, keeping within our budget for the year.
644 residents benefited from community investment paid for by the President’s Fund.
We invested just over £33,000 on estate improvements.
