Safety and security responsibility – landlord
Ensure that we act as a responsible landlord by being well informed of the latest health and safety legislation and standards.
Repairs
of residents were satisfied with the overall repairs service (target 75%).
of residents were satisfied with repairs completed in the last 12 months (target 75%).
of residents were satisfied with the time taken to complete their last repair (target 75%).
We continue to focus on the timescales and quality of repairs, as well as completing any outstanding repairs. We know the service isn’t where we want it to be, and our teams are working closely to address resident concerns.
of emergency repairs were carried out within target time (24 hours).
of non-emergency repairs were completed within target time (28 days).
The above statistics reflect resident satisfaction with time taken to complete repairs and we are working to improve this. We meet weekly with contractors to review any outstanding repairs and allocate resources. We hope to see improvements in year 4 of our business plan.
Managing damp and mould
Our Property Services Team have been proactive with our damp and mould procedures, and we have been focusing on promoting the importance of residents reporting cases to us. Internally, we have a new system for monitoring the number of cases so we can better report, and this allows us to follow up more efficiently. A new question in our resident survey also helps us pick up cases which we are not aware of yet, allowing us to proactively manage any issues.
Compliance
We achieved 100% compliance in all areas which was achieved through successfully accessing all properties, robust contract management and being proactive with the programme.
To gain better access to performance data, we have utilised the Asprey asset management system which, alongside a team restructure, will make us more efficient.
All homes comply with the Decent Homes Standard.
All properties have valid gas servicing certificates.
All properties have satisfactory electrical testing certificates.
All properties have fire risk assessments.
All communal areas have asbestos surveys.
All properties have water risk assessments.
All properties with lift inspections carried out.
Anti-social behaviour
In March 2023, we consulted with residents on our anti-social behaviour policy and procedures, gaining useful feedback about our service. This will launch in year 4 with the aim to improve communication with residents affected and promote better cross-team collaboration.
Sustainable homes
The team have been working to improve the energy efficiency of our homes and now 80% of our homes have an EPC-C rating and 99.7% of homes have an SAP rating of 58 or above. We are currently working on a programme to address any homes which are energy rated below EPC-C, with a goal to achieve 100% by 2030.
