Snapshot of the year
April 21-March 22
154
residents moved in to a ccha property.
![moving property icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/moving.eaf54ab35942.png?)
1,722
We recorded 1,722 call backs on the system.
![phone with chat symbol icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/call_backs.7ce0378f093e.png?)
24
We renewed 24 kitchens.
![kitchen icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/kitchen.02c1c7c472d4.png?)
20
We renewed 20 bathrooms.
![sink icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/bathroom.c6a9e0c0ccfd.png?)
21%
of contractors used on the Sheldon Street development were based in Croydon.
![buildings icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/development.fa5c66814f18.png?)
£400,000
We have raised over £400,000 by helping around 200 residents to maximize their benefits.
![money in hand icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/money.36bc8f274f80.png?)
7,327
We received 7,327 calls over the year.
![ringing phone icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/calls.53f5b4585d4f.png?)
74%
We held 74% of all resident’s email addresses – helping us save paper and contact people quickly.
![email icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/email.e0f7d8e61a38.png?)
240
residents registered for the myccha customer portal, taking advantage of easy rent statements and payments.
![mucca logo icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/myccha_1.2511c92dc89f.png?)
154
Between Jan and Mar 22, 154 people contacted us or our contractors through the website forms.
![website form icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/form.6b089fc9c185.png?)
65
We had 65 homes under construction and completed 24.
![building bricks icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_34.67efe1669110.png?)
1
We did 1 photoshoot with our residents and filmed a stock tour.
![camera icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/camera.b7315a581a28.png?)
Barnado's
We partnered with Barnardo’s, helping them support young people leaving care with 2 of our supported housing flats.
![Believe in children, Barnardo's Logo icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/barnardos.dffbda35209b.png?)
Emmaus
We partnered with Emmaus to provide housing to run a shelter for homeless people.
![emmaus logo icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/emmaus.62d4ae43e952.png?)
87
We upgraded the heating in 87 homes (combination of gas and electric).
![lighting bolt icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_29.11cc545f0830.png?)
10
We renewed front entrance fire doors to 10 homes.
![fire door icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/fire_door.16851a10695e.png?)
31
We renewed all windows to 31 homes.
![window icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/window.e2d1b1319f5e.png?)
34
We renewed the roofs of 34 homes.
![roof icon](https://assets.foleon.com/eu-central-1/de-uploads-7e3kk3/15171/asset_33.ec804ee3c54e.png?)