Commitment 2
Staff
To create a positive culture and safe working environment where staff feel valued and able to deliver effectively.
We want our employees to feel confident and empowered to work towards our shared goals and resident priorities.
Resource and structure review
With changes to the repairs service and new roles in customer service and property services, we want to make sure these changes are effective. Throughout the first year, we’ll regularly review the service, ready to adapt based on feedback from staff and residents. We’ll make sure these teams are fully staffed, properly trained and living our ccha values and culture, with systems and processes that support their work.
When we make changes, it can sometimes highlight other areas for improvement. While our focus has been on repairs and communication, we know other areas could benefit from improvement. We plan to carry out a full review of the organisational structure in the first year. We want the proposed resource plan to support our goals and meet the needs of our stakeholders.
The structure should be supported by systems and processes that create a smoother operation. It should be effective for the long term and address any concerns raised by staff and residents.
We’re reviewing our teams and resources to make sure they’re fully supported and effective.
Meet Debbie
Collaboration
2025 marks the end of our Culture Improvement Plan, which focussed on building a positive work culture centred on staff wellbeing, accountability, collaboration and communication. We want to build on this and support staff to collaborate further with each other, residents and partners.
We’ll also look at how we share information with staff and how they share with each other. We want staff who are well informed, living our values and working towards the goals of the business plan.
Training
Training and support are key to making staff feel valued, confident and ready to deliver a high-quality service. We’ll be completing a skills analysis to identify any skill, qualification or training gaps, so we’re ready when the Consumer Standards requirements and deadlines around qualifications are announced. We want to provide opportunities for training and professional development to help staff grow and adapt to new challenges.
We've already begun supporting staff development with housing-specific qualifications. We’ve also provided in-house training on communication, customer service and responding with empathy, which will continue throughout ccha2030.
