Snapshot of the year
April 2023 to March 2024
We answered 29,928 calls throughout the year vs 37,282 last year.
Our busiest hour was 10-11am.
We logged 1,761 call backs on the system.
We received 1,087 emails from our residents.
We renewed 18 kitchens within our budget for the year.
We sold 8 homes this year helping 7 first time buyers get on the housing ladder through shared ownership.
We visited 7 estates as part of our estate action days.
We renewed windows in 16 homes to maintain Decent Homes Standards vs 3 homes last year.
We renewed 22 bathrooms within our budget for the year.
We helped 432 residents this year through our welfare service vs 562 last year.
ccha staff member
We helped 432 residents this year through our welfare service vs 562 last year.
We had 67 residents attend our coffee mornings at our older person sites.
We raised £454,000 for residents by helping them maximise their benefits or through emergency help funds vs £495,000 last year.
300 residents are registered to the customer portal to check their account and pay rent vs 277 last year.
We upgraded gas heating in 29 homes.
We invested just over £11,000 on estate improvements vs £33,000 last year.
We renewed roofs in 4 blocks, serving 22 homes vs 2 blocks last year.
We completed decoration works at 9 sites vs 2 sites last year.
174 residents benefited from community investment paid for by the President’s Fund, vs 644 last year.
Residents used our online forms to contact us 722 times.
