Our latest repairs update
Did you know that we’ve changed our repairs service?
Our contract with Axis ended at the end of March 2025. Based on last years performance and your feedback, we decided to change our repairs model.
Since April, KNK Building Services has officially become our repair contractor for the next 3 to 5 years. Our customer service advisors are now taking repairs calls and will action any reports received through email or the website.
Repairs to my home (not gas related)
For emergency or urgent repairs, please report it to our Customer Service Advisors (CSAs) on 020 8680 7532 or freephone 0800 054 6710. You can also email non-emergency repairs to customers@ccha.biz.
If you contact KNK to report your repair, you'll be redirected back to us. By calling us directly, Debbie and her team can ensure your repair is logged. This will help us to:
- Keep track of your repairs – from recent surveys, you've told us you want us to have better oversight of repairs. Reporting them to us directly helps us to do this.
- Update you on the repair - our CSAs will log your request, and the repairs team will prioritise and forward it to the right contractor. They, or the contractor, will then contact you to book an appointment.
Gas boiler related issues
For all heating and gas servicing enquiries, call Smith & Byford on 020 8652 7016 or email cchagas@smithandbyford.com.
If you think your gas appliance is unsafe, turn it off and contact Smith & Byford using the above telephone numbers. They will attend to test the appliance.
If you smell gas, think there is a gas leak or suspect carbon monoxide, you should immediately call the gas emergency number on 0800 111 999.
Need help?
If you're not sure who to contact, just give us a call, and we'll be happy to advise you.
What are your thoughts?
We're interested in hearing about your experience with our contractors so far. Feel free to call us on 020 8680 7532 or freephone 0800 054 6710 to discuss. You can also email us at customers@ccha.biz.
