myccha customer portal update
As you may be aware, our portal has been down since November last year. It's taken a bit longer than expected to find a solution, but we have progressed in updating our systems which are essential to a well, running self-service portal.
In October, we will provide an update on our plans for a fully, functional portal. The new portal will be created with your input, but it won't be quick. We need to consult with you, choose a platform, test, and build the portal. We're sorry for the delay and any inconvenience this may have caused. Rest assured, we are committed to providing you with a reliable system in the future.
How can I manage my rent account in the meantime?
You can manage your rent account using the options below.
- Visit https://www.allpayments.net/ to make a payment if you have a rent card.
- Visit a PayPoint or Post Office to pay rent in person if you have a rent card.
- Call us on 020 8680 7532, or freephone 0800 054 6710 to make an automated payment or speak to a Customer Service Advisor. They can:
- Help with taking payments
- Send rent statements
- Order you a rent card
- Put you in touch with the income team to set up or change your direct debit or discuss payment plans.
Thanks for your patience while we look at solutions and we’ll be in touch in October.
Interested in getting involved with creating the new portal?
We need your input into what you want from a portal and to test how it works. If you’re interested in getting involved, complete the below form to register your interest and we’ll be in contact from October to discuss what opportunities there are.