Latest ccha updates
Staff changes
Our customer service team
We’re pleased to welcome Ladi and Rochelle, who each took up the post of Customer Service Advisor, along with Debbie and Sherree.
Nicole is now back from her maternity leave and is available between Monday to Thursday to assist with any enquiries you might have.
Ladi, Customer Service Advisor
Property services
Baran has moved from the customer service team to the repairs team, joining forces with Vincent.
‘The goal is always customer satisfaction. In repairs, I make sure residents are happy with the work we do in their homes or chase contractors to ensure appointments are booked on time’. - Baran
Baran, Repairs Officer
Angela (Senior Repairs Officer), Tashinga (Repairs Officer), and Babs (Surveyor) also joined the repairs team earlier this year.
Neighbourhoods team
Maryan joined the team as a Senior Neighbourhood Officer, looking after all tenancy matters and estate service issues. She now manages the other Neighbourhood Officers. You can find out more about the team on the website.
Income team
Roshanne has teamed up with Suzzane as our new Income Officer.
Housing services
Monique is our new part-time Wellbeing & Maintenance Assistant.
Glenda is now the team leader of the Wellbeing & Maintenance Team.
After five years, Julia has left ccha to pursue a new chapter in her career.
Resident open event
In June, we hosted four sessions at our office to give you the opportunity to meet the team, our contractors and each other. This year there seemed to be a more of you and some new faces and a few familiar ones we hadn’t seen in a while.
Our contractors KNK Group, Smith & Byford and Chequers were there to answer any queries you had.
Here’s what one resident had to say:
‘It became clear to me that ccha is more than just a housing association. You’re a community of people who genuinely care about your residents. From the delicious refreshments to the lovely goodies prepared for us, every detail reflected the effort and thoughtfulness that went into making us feel valued.
Latest policies
A few of our policies are now on our website. These have been reviewed with you in mind, to help deliver a better service.
We encourage you to review these policies. Your feedback is always welcome, so please don’t hesitate to contact us with any questions or comments. You can call us on 020 8680 7532 or freephone 0800 054 6710. Or you can email customers@ccha.biz.
Board update
We’re pleased to announce the appointment of three new members to our governance team: Sam Simon, Tracey Tibos and Adam Clark. Sam and Adam have joined the Board, while Tracey will be supporting our Audit and Risk Committee.
In the meantime, you can read about Adam on our website.
The board plays a vital role in governing and overseeing our operations. Our upcoming annual report for the financial year 2024-25 will offer further insight into our performance and progress over the last year.
Adam Clark
Tracey Tibos
