5/5
  • Pages
  • Editions
01 Cover
02 Welcome
03 Commitment 1
04 case study
05 Timeline

Year 1 Strategic Objectives

Resident Standards

We will have a service which is shaped by our residents for our residents

Resident Standard


Create an excellent customer service culture throughout CCHA

Strategic Objectives

We we need to do

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How we will do it

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Delivery model

Design a new customer service delivery model

What we need to do

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How we will do it

Staff and resident consultation

Measure of success by 2022

Customer satisfaction 75%

2% increase on net promoter score (+32)