Resident Standards –

We will have a service which is shaped by our residents for our residents

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Tracy Cullen CEO ccha

"Create an excellent customer service culture throughout CCHA " "Customer service training and action plan Review current customer care standards - review and relaunch" Year 1 Community and customer Multi - disciplinary "Customer Satisfaction 75% 2% increase on net promoter score (+32)"

"Design a new customer service delivery model " Staff and resident consultation Community and customer Multi - disciplinary

"Ensure that all major contracts meet residents needs and expectations " Procurement programme involving staff and residents Operations Multi - disciplinary

Enhance the Decent Homes standard in consultation with residents No action required as yet Property services Departmental

Companies that invest more in digital transformation actually outperform their peers over time.

Hey, you just created a text paragraph! Somebody once said that the pen is mightier than the sword — and that was in 1839. Just imagine, with the power of digital publications and the ability to distribute your content around the world in mere seconds, writing this paragraph could be one of the most influential things you ever do!

Best wishes Heather Thomas Chair of the Board

Up next: Croydon community funday