Introducing our newest Customer Service Advisors
We’re now pleased to welcome Baran to the team and wish all the best to Nicole who is now on maternity leave. Baran has joined us full-time and will be answering the phones with Debbie, helping you with your queries or getting you to the right person. We’re now pleased to welcome Baran and Sherree to the team and wish all the best to Nicole who is now on maternity leave. Baran has joined us full-time and Sherree on a part-time basis and will be answering the phones with Debbie, helping you with your queries or getting you to the right person.
When you call, Baran, Sherree and Debbie will be able to:
- Deal with most queries at the first point of contact.
- Direct your call to the right person.
- Escalate queries and concerns to relevant teams.
- PCM enquiries.
- Take payments for rent and keys.
- Order you a rent card or make changes to your direct debit.
- Register your interest in events or resident groups.
If you're curious about who Baran and Debbie are and what they sound like, hit the play button and discover more!
We’ll introduce Sherree next time.
Want to have a chat with someone in person?
Our colleagues often work outside the office, visiting residents, doing estate inspections and supporting the community. While it’s great to see the issues you’re facing in person, it also means that our availability at the office may be limited at times.
If you need to meet with a specific member of staff face to face, please contact Debbie, Sherree and Baran to book an appointment in advance. If you pop into the office, the staff you’d like to see may not be there, and an appointment ensures they can see you when best suits you.
To book an appointment, call us 0800 054 6710 or email customers@ccha.biz
We appreciate your understanding and cooperation with this.
How to find us:
Sheldon Street is located a 2-minute walk from Croydon High Street.
Public transport:
If you come into East, West, or South Croydon Station, you can walk to Sheldon Street in 15-18 minutes, with East Croydon being the closest. If you prefer to get a bus, several services stop along the High Street. However, you do require a 2–5-minute walk to reach Sheldon Street.
Driving & parking:
Sheldon Street can be accessed just off the A232. There are a few parking options in the area:
- Pay and display: Wandle Surface Car Park – this car park is located opposite the office.
- Pre-booked parking: Wandle Road Apcoa Parking – this car park is a 1-minute walk to the office.
- On-road parking: you may be able to find on-road, pay and display parking in the area.