Keep safe and stay informed

Wash your hands as soon as you get home.

Government advice

The government has released detailed information and advice about staying safe during the Coronavirus pandemic.

The NHS has also issued guidelines and advice, including how to identify Coronavirus symptoms and what to do if you think you have it, how to self-isolate if you share a home with someone who has the the virus, and advice for those who are most at risk.

Click here to find out more

Are you extremely vulnerable?

If you have a medical condition that makes you extremely vulnerable to Coronavirus such as kidney disease, cancer, kidney disease or a respiratory disease, you can get help with food deliveries and other support. To get this support, you’ll need to register online here or phone 0800 0288327.

Watch out for Coronavirus-related scams

Sadly, there has been a rise in scams linked to the Coronavirus pandemic with opportunists trying to make money by emailing, texting or phoning their victims. Here’s what to look out for:

Check the sender

  • Fraudsters often pretend to be from official organisations, like HMRC and the World Health Organisation, to steal personal details or install malware onto your computer. Always check whether the sender looks and sounds genuine.
  • Never reply to any emails or letters with personal information, and don’t open or any links or attachments if you’re not sure who they’re from.

Be mindful when making online purchases

  • Scammers have been setting up fake online shops to sell protective equipment like face masks and hand sanitiser - but they either never arrive or are faulty. When shopping online, make sure the website looks professional (spelling mistakes are a real giveaway).
  • Look for reviews of a seller before you buy. Be extra cautious if you’re buying something that seems too good to be true, as it usually is.
Stay at least 2 metres (3 steps) away from anyone you do not live with when outside your home.

Protect yourself from abuse or violence

The need for households to self-isolate or stay at home has led to a rise in domestic violence. If you feel at risk or you know someone who might be at risk, you can contact the National Domestic Abuse Helpline on: 0808 2000 247 or visit their website here. For more resources and support, visit our Covid-19 specific FAQ web page here.

Help if you’re experiencing hardship

We’ve put together some useful information about a range of services and schemes that can support you if you’re experiencing hardship or financial difficulty. There's help and advice about claiming Universal Credit, debt advice lines, help from your local food bank and much more, click here to learn more.