Policy updates
Last year we updated a few of our policies. Here we share what this means for you.
Reasonable Adjustments
We are here to help you, and to do that, our services need to be easily accessible. We may also need to make adjustments for your specific needs or disabilities. This updated policy covers how we will go about doing so.
What sort of adjustments can be made?
- Give you more time to provide information that is needed where it is lawful to do so
- Use plain English
- Communicate through a representative
- Give rest or comfort breaks during meetings
- Use of email or telephone in preference to hard copy letters, or visa versa
- Provide information in alternative formats, such as large print, Braille, coloured paper etc.
How can you request this support?
Contact us in writing, call us on 0800 054 6710, email us on customers@ccha.biz, or get a referral from either a local authority or family member who has been given permission to speak on your behalf. Staff may also suggest it if they are aware of your needs and think we can help.
ASB
Last year, we updated our Anti-Social Behaviour (ASB) policy. ASB can be a challenging issue for residents and we want you to know that we are here to help. We aim to promote positive, respectful behaviours within the communities where we operate.
It's common to have disagreements with neighbours from time to time over issues such as parking, playing music, children playing, household arguments, rubbish being left in communal areas, or making noise late at night. However, it's essential to note that not every issue between neighbours constitutes ASB and many problems can be resolved privately by talking to each other.
In some cases, ASB can be more severe and cover many unacceptable behaviours that can cause fear or anxiety and can negatively impact the lives of neighbours and the wider community. In such cases, we recognise our role in responding to the issue and work in partnership with residents, communities, local authorities and the police to find solutions that will help.
If you need to report anti-social behaviour or speak to us, please don't hesitate to contact our Neighbourhood Services team by phone on 0800 054 6710 or email to customers@ccha.biz. You can also submit your form here.
Transfer
If you’ve been involved in a transfer recently, you’ll know we reviewed our policy and updated the transfer list. If you are looking to move, you can check if you are eligible by reading the policy. You will then need to complete the application form and send it through to our team for review. You’ll be assessed based on your need for re-housing.
For more information, please feel free to contact our Customer Service Advisors on 0800 054 6710 or email to customers@ccha.biz.
Communal areas
We care about our community and are always here to help and support our residents with their communal areas. Keeping your communal areas well-maintained and safe for everyone is crucial. We kindly ask all residents to keep their communal areas tidy and free from personal items, dispose of rubbish correctly and report any fly-tipped items.
If you notice any items fly-tipped or dumped in communal areas, please don't hesitate to report them to our Customer Service Advisors. Additionally, you can use local recycling sites if you need to dispose of large unwanted items and furniture.
If you require any assistance with the above, please get in touch with Debbie and Nicole on 0800 054 6710 or email to customers@ccha.biz. They will be more than happy to help.